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Help & information

At Morrisons, we pride ourselves on delivering great products and services to our customers every day.

So whether you have a faulty product that needs returning, fancy a fresh start for your career, or simply want to know how where your nearest Morrisons store is, you’ll find all the information you need right here.

What's more, we've also got the answers to your top 10 FAQs below.

Your top ten FAQs about Morrisons

What can I do if I'm unhappy with a product?

If a product bought at Morrisons fails to please we will always offer a refund or a replacement to the value of the product(s) originally purchased. Please return the product to your nearest Morrisons store, along with your receipt and any packaging. Please note that under some circumstances we are not able to accept certain products back, see below for more detailed information.

Music videos, DVDs & computer games
If no proof of purchase is available we will either give an exact replacement or refund the cost of the product in the form of Morrisons Gift Vouchers.


Unwanted fresh or frozen product returns
Once the controlled conditions are broken, particularly in regard to temperature, there are a number of external factors outside of our control which might affect the quality of the product. Therefore, unless the product is faulty we can not accept return of these products.

Pharmacy
No refunds or exchanges will be offered on medicines unless they are faulty.

Tobacco
No exchanges or refunds are given on 200 or 100 packs of cigarettes.

Lottery
No refunds or exchanges are possible with regards to National Lottery purchases.

Electrical goods
Defective products returned within 12 / 24 months (as stated in guarantee) of purchase with receipt will be eligible for an exchange or refund. We would advise that electrical goods are returned back to the store where purchased as not all Morrisons stores stock electrical goods and they may be unable to exchange.


*This does not affect your statutory rights.

How can I find out if a particular product is in stock?

To find out if a particular product is stocked, please visit or telephone the Customer Service Desk at your local Morrisons.

Do I have to pay for parking?

Within a selection of our stores, various parking restrictions do apply to ensure there are spaces available for Morrisons customers. Full parking restrictions are signposted at store.

Why do your petrol prices differ between stores?

We always aim to be as competitive as possible; however, our fuel prices will vary between stores due to local competition.

What store facilities do you have?

At Morrisons we offer a variety of useful services such as dry cleaning and photo printing. Take a look at all the in-store services we have to offer.

Do you have a 'free from' ingredients list?

Unfortunately we don't have a list; however, on all our pre-packed products you will find this information in the allergen advice box. We would advise that anyone with allergies or special dietary needs do not consume products from our open counters.

I am interested in working for Morrisons, who should I contact?

We're always looking for new people to join the Morrisons team. Why not take a look at all the current vacancies we have available?

Can I return a Gift Card once I have purchased it?

Unfortunately, all gift cards sales are final, non refundable and cannot be exchanged. This does not affect your statutory rights.

How do I report a problem in store?

Our Management Team in store are always on hand and happy to listen to any of our customers offering advice or assistance wherever needed.

Alternatively, you can contact our Customer Service team direct.

I’ve seen a post online instructing me to click a link to win Morrisons vouchers - is this real?

Morrisons is warning its customers that there are some posts circulating on Facebook telling people they can win Morrisons vouchers, if they follow a link and share the page with friends.

Please be aware that these posts are not published by Morrisons and we would strongly advise against clicking these links or sharing them with friends.
If you would like to find out about official Morrisons promotions and competitions, visit our competitions page or the ‘Win prizes’ tab on our Facebook page.

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